frequently asked questions
When you log into your rewards account, you will see your balance and can select to issue a discount code for the associated amount. The code will be automatically applied to your order when you select apply code.
It depends on the puzzler! Typically we estimate about 1 hour per chili pepper, give or take a few hours. 🤓
They're definitely more challenging than traditional square-cut paper puzzles, especially for how small they are! All our puzzles come with a difficulty rating out of five chili peppers:
🌶 = easy peasy 👌
🌶🌶 = sneaky stuff 😏
🌶🌶🌶 = tricky trouble 😅
🌶🌶🌶🌶 = hot spice 🤪
🌶🌶🌶🌶🌶 = not fun 😭
Our puzzles are cut from 1/4" (6mm) locally-sourced MDF (medium density fibreboard). This material is sustainably made from sawdust left over from other wood industries in BC.
Our puzzles are appropriate for anyone aged 6 and up.
Absolutely! We offer in-person shopping at our flagship Puzzle Lab store at 1233 Government St. in Downtown Victoria, BC.
All of the beautiful artwork you see on our puzzles has been curated from up-and-coming or established Canadian artists from coast to coast. We typically reach out to these artists on Instagram or via email, and we're also always accepting art submissions for consideration.
Depending on the time of year and pace of demand, order processing timelines can vary. For the latest information, check out the Processing Time page of our website, here.
Once your purchase is processed, puzzles will ship to you according to these estimated timelines, for expedited orders:
For orders within Canada: 2-8 days
For orders to the USA: 5-10 days
For orders to Europe: 6-10 Days
For orders to Australia & New Zealand: 6-10 Days
Yes! We offer custom puzzles for artists, pet enthusiasts, corporate gifts, wedding celebrations, and other special memories. To learn more on our Custom Puzzles page, click here.
Our puzzles, like most other wooden puzzles on the market, are fabricated using a laser cutter. It uses a high-powered laser beam to burn through the wood and cut out our intricate pieces. The resulting campfire-like smell is non-toxic and will go away with time; you can leave the puzzle pieces to air out for a few hours if you'd like to expedite that process.
While it is a very rare occurrence, our team of humans does sometimes misplace a piece during the production process. If your new puzzle is missing a piece or has damaged pieces, please fill out this form to submit a ticket and we'll get to work on making the situation right.